---
title: 'Delta ACS team awaits ‘magic’ from behind door of DL9994'
url: 'https://newshub-stg.delta.com/delta-acs-team-awaits-magic-behind-door-dl9994'
langcode: en
date: '2026-06-03T20:08:07+00:00'
updated: '2026-09-23T11:12:01+00:00'
---

#  Delta ACS team awaits ‘magic’ from behind door of DL9994 

Staff Writer

Jun 3, 2026 4:45pm

How do you bring a 400,000-pound jet — and the World War II veterans on board — into an airport built for small aircraft? At Deauville-Normandie Airport, Delta’s Airport Customer Service and TechOps teams turn that challenge into a seamless reality, building a temporary operation from the ground up to support the Normandy Legacy Flight.  

From recreating a full check-in experience in a nearby hotel to coordinating every operational, safety and regulatory detail with local partners, weeks of preparation lead to one defining moment: when the aircraft door opens and nearly 30 WWII veterans step out to a cheering crowd of hundreds of well-wishers. It’s a powerful blend of precision, teamwork and emotion — where every detail is designed to deliver not just a smooth operation, but a meaningful, unforgettable welcome.

Discover [what it takes](https://news.delta.com/normandy-deltas-acs-team-awaits-magic-behind-door-dl9994) to make the Normandy Legacy Flight operation a success and the personal ties this flight has for Delta’s head of operations in Europe, Middle East, Africa and India.

Related Topics:

- [Return to Normandy 2026](https://newshub-stg.delta.com/tags/return-normandy-2026)

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